Refund Policy Urban Cart – Learn About Refund Eligibility, Return

Return and Refund Policy

Refund Policy

At Urban Cart, we value our customers and aim to provide a smooth and reliable shopping experience. We carefully check our products before dispatching orders. However, if you receive a damaged, defective, incorrect, or incomplete product, you may contact us to request a return, replacement, or refund according to the conditions mentioned below.

Eligibility for Refund or Return

To be eligible for a refund or return, the product must be unused and in its original condition, packaging, tags, and accessories. Customers should contact Urban Cart within the specified return period after receiving the order. Proof of purchase or order details may be required to process your request.

Products that have been used, damaged due to customer handling, or returned without original packaging may not qualify for a refund or replacement. Certain products may also be non-refundable due to their nature, hygiene requirements, or other applicable conditions.

## Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support as soon as possible. We may request clear photographs or videos of the product and its packaging to verify the issue. After verification, Urban Cart may offer a replacement, exchange, or refund depending on product availability and the circumstances of the case.

Refund Processing

Once your return is received and inspected, we will inform you whether your refund request has been approved or rejected. If approved, the refund will be processed through the applicable payment method. The time required for the amount to appear in your account may vary depending on the payment provider or financial institution.

Order Cancellation

Order cancellation requests should be submitted as early as possible. If an order has already been dispatched or delivered, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

For any questions regarding refunds, returns, or replacements, please contact Urban Cart customer support. We are committed to handling customer concerns fairly and providing a convenient shopping experience.

Thank you for shopping at Urban cart.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company(referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Urban cart.

Goods refer to the items offered for sale on the Service.

-Orders mean a request by You to purchase Goods from Us.

-Service refers to the Website.

- Website https://urbancart.sbs/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

By email: fatimasyal86@gmail.com  

By phone: 03467662815

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

- The Goods were purchased in the last 14 days

- The Goods are in the original packaging

The following Goods cannot be returned:

- The supply of Goods made to Your specifications or clearly personalized.

- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:  

We provide address on customer request

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:  

By email:fatimasyal86@gmail.com  

By phone:03467662815